How Online Payments Help Holiday Inn Express Vancouver Metrotown Succeed

100

guest rooms

$1.2M

in transactions

364

hours saved per year

The Client

Holiday Inn Express Vancouver-Metrotown is located directly next to Metropolis at Metrotown, the second largest shopping complex in western Canada.

With fast access to transit systems, Rogers Arena, shopping, entertainment and business centers, the hotel accomodates a healthy mixture of both corporate and leisurely guests.

The Challenge

“Before using TransForm we had our own credit card forms, but they had many limitations. One major limitation being that we could only accept payments within Canada. Many guests had third-parties calling in asking to make payments for their brother, sister, mother, or friend’s stay, and we couldn’t help them.

The credit card forms also took a lot of time. I spent hours of my day going through credit card forms, which was not only a waste of valuable time, but also not secure.”

– Alan Torres – Front Office Manager

The Fix

Holiday Inn Express Vancouver-Metrotown needed a secure credit card form that could save labor and time for front desk staff and allow payment to be taken all over the world.

TransForm is a mobile-friendly online payment portal that works with all major payment gateways to mitigate fraud, win chargeback disputes, and put the payment back in the hands of the consumer.

Step 1

Send payment request to consumer

Step 2

Use TransForm to take payment

Step 3

Get money safely and instantly

The results are in!

“Since launching TransForm in December 2019, we have done over $1.2M in secure transactions. We have only had a handful of failed transactions which the system notified us of and allowed us to do follow-up.”

Easy Transaction Tracking

Complete visibility into all transactions and sales

5-Minute Setup

Get all billing details within five minutes

Minimal Failed Transactions

System notifications enable quick follow-up

Zero Manual Processing

Guests complete payments online automatically

“We can now easily track these transactions, and sales. TransForm allows us to get all the billing details we need for a guest within five minutes. They just complete the payment online and we don’t have to do anything.”

"Most importantly, guests feel safe sharing their sensitive information with us again."

Ready to Transform Your Payment Process?

Learn more about TransForm and how it can help your hotel streamline pre-arrival authorizations.

Share this article:

TransForm Features to Shield Your Business from Toxic Customers v.2 07/08/2025

Beyond the scope of any digital transaction or credit card verification technologies, a credo that applies to innumerous businesses is the 80/20 rule. For hospitality, this often means that 80%…

Data Security Protects a Hotel Brand’s Reputation and Revenue: Part Two

It’s important to differentiate between the two types of fraud from which you need protection. There’s traditional fraud – when a bad actor steals a credit card and makes a fraudulent purchase.

Data Security Protects Your Hotel’s Reputation & Revenue: Part One

CNP transactions occur whenever a guest provides payment information without being physically present at your property. Examples include finalizing a reservation payment, settling outstanding charges after departure, and allocating funds to master accounts for group room blocks.