The future is frictionless. That’s the promise of technology — seamless connections between your online experience and the real-world experience at the hotel. Many hotels have made the process of creating a reservation frictionless — up until the booker must pay.
This is particularly the case when a single guest is handling multiple reservations outside of a room block.
- A corporate cardholder needs to pay for multiple hotel rooms occupied by members of the company who are staying at the same time or on an ongoing, repeat basis
- A family member needs to book multiple rooms for the whole family or additional guests
- A third party wishes to pay for related bookings or to make an installment payment on a master folio
In all these scenarios, too many hotels ask their guests to provide sensitive financial data via insecure methods, or they can’t pre-pay at all, frustrating guests and creating inefficiencies for your operation. A truly frictionless payment solution saves time for staff who don’t have time for manual payment administration.
It’s inconvenient for the guest as well and increases the chance that the customer won’t complete the transaction on the spot, or might miss a payment, requiring the hotel to send a reminder or follow up, wasting more time. For the manager processing transactions or completing reconciliations, an elegant and flexible solution is essential.
Handles Multiple Reservations in a Single Payment Request
Having all the individual charges or reservations itemized into a single request is best. Our payment platform, TransForm, integrates directly with your property management system. It then creates a unique payment link shareable directly with a guest via email. The link can require a single payment, or installments, and can ask for authorization to use the card for specified incidentals. It can be for a single booking or for multiple bookings.
Once the transaction is submitted, the tokenized credit card is saved in your PMS. This helps your hotel stay PCI-compliant: no one but the guest ever sees their credit card information, and you can still charge the card as needed for authorized incidentals.
Given all the other demands on your team, make getting paid easy and not a chore. Schedule a demo so that we can show you the specifics of how this feature works and help make frictionless payments a reality at your hotel.
