Privacy & terms

How we protect your personal information

Overview

This Privacy Policy applies to b4checkin Limited and its subsidiaries (collectively “b4checkin” or “b4” or “we” or “us” or “our”).

Our Privacy Policy describes how we collect, use, disclose, and store information when you use our website, b4checkin.com, (the “Site”) or when you use our SaaS products and services (collectively, the “Services”).

b4 recognizes that privacy is important to each of our website visitors, prospects, customers, admin site users and all end users of each of our Services. We are committed to protecting your privacy and safeguarding your personal information.

By accessing or using our website or our Services, you agree to the practices described in this Privacy Policy.

Scope

This Privacy Policy applies to all users of our website or our Services, whether located in Canada or internationally.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and respect the privacy requirements of other applicable laws such as the GDPR (EU/EEA/UK), COPPA (US), and others as required by jurisdiction.

Personal information that we receive from or on behalf of third parties including our customers and partners may also be governed by the privacy policies of the respective entity collecting such information. We are not responsible for the policies or actions of our customers, partners or third parties with respect to personal information that they collect or that we collect on their behalf.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites. Please review their privacy policies separately.

Information we collect

Personal information can be collected

  • through the use of this website
  • through interactions with any of our online platforms
  • through interactions as a subscriber to our Services
  • through any communication or correspondence with us

We also collect information from the end user of our Services, who is the customer of a subscriber to our Services.

When individuals communicate with us through this website, by email, by post, by phone or through any online channels, we may maintain a record of your communication.

We use cookies and similar technologies to improve website and product performance, analyze traffic and personalize content. You can control cookies through your browser settings.

For users located in the EU/EEA or UK, we may process your personal data based on your consent, or the performance of a contract or during transactions processed using our Services, or our legitimate interests or legal obligations.

As we are a Canadian company serving a global audience, your information may be processed and stored outside your country of residence.

We may collect the following types of information:

Information you provide voluntarily, such as:

  • name, company, email address, phone number
  • account billing information
  • account numbers & log-in credentials
  • communication preferences and any other preferences
  • survey responses
  • content and data you upload or input to our platforms
  • information required during the installation process
  • information submitted during support service interactions

Information collected automatically, such as:

  • IP address and geolocation
  • device type, browser, operating system
  • date/time of visits, pages viewed, referring URLs
  • usage data and analytics about your interaction with our website, online platforms and Services

We endeavour to maintain personal data that is accurate, complete and reliable for its intended use.

We rely on our customers, partners and individuals to update or correct personal information whenever necessary. Requests to update information can be emailed to info@b4checkin.com.

How we use your information

We use personal information for business communications which can include marketing, inquiries, sales, accounting, billing, support services and those transactions which our Services process on behalf of our subscribed customers.

Personal information may be used:

  • to sell, provide, install, configure, operate, and maintain our Services
  • to reserve and manage accommodation bookings
  • to process and manage online payments and related services
  • to manage your account & billing
  • to respond to inquiries
  • to provide and manage support services
  • to improve our website, its features & user experience
  • to send administrative communications
  • to send marketing communications where permitted
  • to comply with legal obligations

b4 does not process personal information for any purpose other than the purposes for which it is collected without prior consent of our customers and partners or the individual.

Sharing of information

We never sell your personal information to anyone for any purpose at any time.

We may share your data with third party service providers and partners who support the operation of our Services, such as payment processors, hosting services, their support providers or others directly related to the processing of transactions by our Services

All third-party service providers are required to maintain confidentiality and to comply with applicable privacy laws.

b4 may disclose personal information as required by law, such as court order, subpoena, warrant or other valid legal process.

b4 may disclose personal information where necessary to investigate, prevent or act regarding illegal activities, for fraud prevention or investigation, in any situation posing threat to the property, rights or safety of any person or persons, for risk assessment, to enforce or administer our agreements, policies, terms or rights, or where necessary in responding to claims asserted against us.

b4 may disclose personal information in the event of a merger, an acquisition, sale or transfer of all or part of b4’s assets, a bankruptcy or similar event.

Data security

Personal information is kept secure. Only authorized employees, agents, and contractors who have agreed to keep information secure and confidential have access to such information.

We use reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, use, or disclosure.

Be aware, however, that no method of online transmission or electronic storage is 100% secure. We strongly encourage you to also take steps to protect your own data, including the use of strong passwords and deliberate log-out from any of our Services after each session.

Your rights & choices

Depending on your location, you may have the right to:

  • access, correct, or delete your personal information or parts thereof
  • withdraw consent at any time, where applicable
  • object to or restrict certain data processing
  • port your data to another service provider
  • file a complaint with your local data protection authority

We will provide access to your personal information in our possession upon request.

We will delete your personal information from our systems upon your written request, unless we are required to retain it by law or other legal obligation.

To exercise any of these rights, please contact us at info@b4checkin.com

Last Update

This Privacy Policy was last updated on July 2, 2025.

  • Changes made to this policy from time to time are always posted on this page. The most recent edits were make on the date shown above.
  • We encourage you to review this page periodically.
  • Users of our product Admin Site will be informed by email when changes are made.

Children's privacy

Our Services are not directed to children as defined in any jurisdiction. We do not knowingly collect or solicit personal information from children. If you believe we may have inadvertently collected data from a minor without parental consent, please contact us to have it deleted.

Who we are

b4checkin Limited is a Canadian technology company providing cloud-based software solutions to clients worldwide. Our office is located at 6021 Young St., Suite 230, Halifax, Nova Scotia, Canada, B3K 2A1. We can be contacted through the Contact page on our website at b4checkin.com or by email at info@b4checkin.com or by telephone at 1-902-423-3001.

Data retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations or to resolve disputes.

Inquiries & questions

If you have any questions or concerns about this Privacy Policy, contact us