What are Chargebacks?

By Blog
The 2020 holiday season was a weird one. Much of the world was still under some form of lockdown or travel restriction, which prevented normal spending habits from occurring. Instead, people went online for their gift shopping, and in turn this has led to a surge in returns and chargebacks. Hotels weren’t excluded from this post-holiday headache either. Read More

How Eliminating Authorization Forms Cuts Costs

By Blog
Many hoteliers don’t understand the full nitty gritty of how payment processing works. And that’s okay; your job is service, not acting like a credit card processor. Nevertheless, with transactions moving online, it’s important that, for whichever systems or solutions you choose to implement at your property, you are actually expediting the entire pathway and not simply adding more steps.

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