3 Ways TransForm Eliminates “Shallow” Work

By Blog
Despite the ending of lockdowns and the return to healthy occupancy numbers for many properties, ownership is still reluctant to bring back the whole senior team. There are several reasons for this, from automation implemented during the pandemic to still-depressed cash flows; regardless of underlying explanations, the result is that the lean teams and skeleton crews are here to stay. Read More

More Tech Needed for Managing Group Contracts

By Blog
Chargebacks and Friendly Fraud are on the rise with this new-found “freedom mentality”. Guests are disputing charges for vacations they did in fact take, using excuses and loopholes to save money. The hard part to swallow for hoteliers, however, is that banks favor the cardholder and not the business, which means you’re at high risk of losing that chargeback dispute. Read More

Why Use an Electronic Signature Platform?

By Blog
Frankly, it’s shocking that some hotels still use paper contracts when managing corporate or group agreements. In the post-pandemic world, we’re faced with the ‘new normal’ reality that there will be fewer face-to-face meetings going forward to limit viral spread (and save time) combined with the push to make everything more efficient via digitization. Read More

How to Manage the Summer Surge with Technology

By Blog
The theme of summer 2021 is ‘revenge travel’. With the vaccination percentage increasing every week, guest confidence is soon to follow. And once we attain herd immunity (at least here in North America), all that pent-up demand for travel from a year or more in lockdown will result in an explosion for vacation accommodations (group and corporate guests will come back later). Read More

What does “Tokenization of Credit Card Information” Really Mean?

By Blog
As you can imagine, the security around the technology for the payment card industry (PCI) data is quite complex. It needs to be in order to prevent third parties from taking your guests’ sensitive data and using it for unwanted purposes.

While you could take a full course to learn how data encryption and data tokenization (two different things!) work, know that the latter is considered a better method of quickly securing a cardholder’s information. As such, tokenization is given a higher PCI compliance grade. That’s also why our signature product, TransForm, tokenizes and securely stores credit card information after each transaction is approved via the payment gateway. Read More

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