The Client
In the world of luxury hospitality, having the right technology is essential for exceptional guest experiences. The Post Oak Hotel in Houston is Texas’ only Forbes five-star hotel, with elegant accommodations and amenities for leisure and business travelers in uptown Houston. Luxury hospitality should be completely seamless, and b4Checkin’s solutions are among the tools the hotel uses to create service perfection.
We spoke with Lisa Brown, the Senior Director of Information Technology at the hotel. She oversees every aspect of the hotel’s technology: operational software, in-room guest technology, network infrastructure, and overall data security. She understands that ‘seamless’ technology boosts the guest experience—and it should be seamless for staff to use and maintain as well.
The Post Oak Hotel & b4
The Post Oak Hotel uses GettaRoom by b4 to facilitate event planning for group bookings and events, as well as part of their overall confirmation and cancellation communication. This gives hotel’s a secure payment portal for deposits during the booking process. Bookers can agree to relevant policies before securely providing payment information for deposits and pre-payments. This data is then encrypted and sent to the hotel PMS.
This intermediary portal makes the hotel payment process more secure. Guests can provide financial data on their own device on their own time, while also creating a better overall experience for guests and event planners.
A Trusted Solution
As a Senior Director of Information Technology, reliability and efficiency are top priorities for any new software Lisa and her team put in place. Lisa has been with the property since before opening in 2018, and was familiar with b4’s solutions from experience at a prior hotel. The implementation process was truly smooth and it has been working reliably since 2018. Recently, the hotel revamped its confirmation and cancellation process to include b4’s solutions. Expanding how they use our solutions into new areas was smooth and seamless.
“It just works,” says Lisa. Our solutions integrate with their property management system and require minimal troubleshooting or problem-solving. Easy-to-maintain technology is essential for any busy IT team who have many critical daily tasks to focus on. With b4checkin, there’s minimal training or upkeep, which is essential to a busy IT Director.
Exceptional Customer Support
One of the standout aspects of working with b4checkin is receiving exceptional customer service. On the rare need for customer support, Lisa has reached out to Greg Thomson, VP, Customer Success, who she says has consistently gone above and beyond, providing new ideas and quick solutions.
Whether it’s implementing new features or updating confirmation templates, b4checkin’s team gets it right the first time with no need for back-and-forth adjustments.
Enhanced Security and Compliance
The Post Oak Hotel takes their guest’s trust very seriously. Maintaining stringent security measures is non-negotiable. We reduce manual processes that could lead to errors and vulnerability, while also handling encrypted data with the top tier of compliance. This peace of mind allows the hotel to maintain its reputation for excellence while safeguarding guest information.
When asked about their experience, Lisa says the products are seamless, easy to use, and an essential component of their technology ecosystem.
By integrating b4checkin, The Post Oak Hotel has streamlined its operations, enhanced security, and improved the guest booking experience. With reliable technology and exceptional support, the hotel continues to set the standard for luxury hospitality in Houston.
