Mohegan Sun, one of the United States largest entertainment destinations located in Uncasville, Connecticut, has partnered with Agilysys and b4 to deploy TransForm, the hospitality industry’s first secure cloud-based credit card authorization payment and posting platform, developed by b4.TransForm by b4 facilitates card-not-present transactions for the hospitality industry, providing a fully PCI-compliant platform where guests and 3rd parties can make deposits and payments to a hotel remotely. The TransForm application then automatically and securely posts those payments to the property management system (PMS). This eliminates the inconvenience of paper credit card authorization forms, which are prone to human error and non-PCI-compliant. Additionally, this end-to-end electronic solution significantly reduces credit card chargeback costs associated with traditional systems.
Located between Boston and New York City, Mohegan Sun is home to three unique casinos, 1,600 deluxe hotel rooms, 2 world-class spas, a golf course, over 90 shops, restaurants and bars as well as three award-winning entertainment venues including a 10,000-seat Arena. On May 30, 2018 Mohegan Sun unveiled the $80 million and 250,000 square foot Earth Expo & Convention Center. Mohegan Sun uses Agilysys’ industry-leading Lodging Management System® (LMS) as its PMS, for which TransForm has a dedicated and fully licensed application program interface (API). With the installation of TransForm in January 2018, the software has processed almost four-thousand transactions totaling over eight-million dollars within the year.
“We’ve needed an electronic solution to replace the cumbersome and antiquated paper authorization forms hotels have been using for deposits and payments,” said John Ware, Director of IT at Mohegan Sun. “It’s a particular relief for us to have found this solution, given that the number of these transactions at a sizable casino hotel can run well into the tens of thousands each year. Automating this process has been a game changer in terms of data security, compliance and cost savings.”
“The implementation at Mohegan Sun represents yet another in a long line of successes that we’ve had with TransForm,” said Saar Fabrikant, President and CEO of b4. “We’re so happy to help hotels address a pain point that existed in the hospitality industry for decades – both in terms of reducing the labor efforts associated with processing payments as well as enhancing data security which is critical in today’s technology eco-system. We encourage all hotels to investigate all options when making cybersecurity improvements because the risk of a breach is far too great when it comes to credit card related data. TransForm addresses this need head on and can work for any hotel around the world.”
“The combination of LMS and TransForm is powerful and fits the needs of Mohegan Sun perfectly,” said Luke Pfeifer, Director of Product Management at Agilysys. “The comprehensive and feature-rich LMS property management system provides unparalleled reliability and is designed to facilitate rich guest experiences. The integration with TransForm allows Mohegan Sun to drive operational efficiency and provide a seamless online payment process while protecting valuable guest data.
About Mohegan Sun
Owned by Mohegan Gaming & Entertainment, Mohegan Sun is one of the largest, most spectacular entertainment, gaming, dining and shopping destinations in the United States. Situated on 185 acres along the Thames River in scenic southeastern Connecticut, Mohegan Sun is home to three unique casinos, 1,600 deluxe hotel rooms, 2 world-class spas, a golf course, over 90 shops, restaurants and bars as well as three award-winning entertainment venues including a 10,000-seat Arena. One May 30, 2018 Mohegan Sun unveiled the $80 million project and 250,000 square feet featuring Earth Expo & Convention Center. Mohegan Sun is within easy access of New York, Boston, Hartford and Providence and located 15 minutes from the museums, antique shops and waterfront of Mystic Country. More information is available by calling 1.888.226.7711 or visiting www.mohegansun.com Connect with us on Facebook, follow us on Twitter and Instagram @mohegansun, view us on YouTube and find us on Snapchat at username MoheganSun.
